DEEPAM SHAH

Multidisciplinary Business Professional | Strategic Operations & Sustainability
Dubai, AE.

About

Highly analytical and results-driven business professional with over three years of cross-functional expertise in strategic planning, operational transformation, and sustainability consulting across international markets. Adept at leveraging data-driven business analysis, process optimization, and financial modeling to deliver high-impact digital innovation initiatives and drive sustainable value creation. Proven leader in cross-cultural team environments, excelling at integrating enterprise-level strategies with operational efficiency for scalability, profitability, and ESG compliance.

Work

Four Seasons Hotels Residences
|

Pastry Cook

Undisclosed City, USA, US

Summary

Led high-volume pastry production and optimized inventory controls for a luxury hotel, significantly enhancing operational efficiency and product quality.

Highlights

Optimized Inventory Control Systems, resulting in a 15% improvement in stock accuracy and waste reduction while maintaining HACCP-compliant hygiene standards.

Spearheaded high-volume pastry production, ensuring brand-consistent quality control with focus on aesthetic precision and cross-cultural team collaboration during peak service hours.

Maintained rigorous adherence to luxury hospitality protocols, consistently delivering aesthetically precise and high-quality pastry products for discerning guests.

Rangoli Resto
|

Food Production Intern

Undisclosed City, India, India

Summary

Applied advanced inventory management techniques and supported culinary operations to enhance efficiency and uphold high standards in a fast-paced kitchen environment.

Highlights

Applied FIFO Inventory Management Techniques to reduce spoilage and enhance operational efficiency while upholding high standards in food safety, cleanliness, and product quality.

Supported culinary operations through ingredient preparation and recipe adherence, gaining hands-on exposure to back-of-house workflows and F&B coordination.

Contributed to maintaining a high-standard kitchen environment by ensuring strict adherence to food safety and hygiene protocols, supporting consistent product quality.

Hotel Deltin
|

Front Office Assistant (Intern)

Undisclosed City, India, India

Summary

Provided exceptional concierge and VIP guest services, significantly increasing guest satisfaction and streamlining front office operations for efficient service delivery.

Highlights

Delivered Concierge and VIP Guest Services, driving a 10% increase in guest satisfaction scores through personalized engagement and seamless coordination with relevant departments.

Managed Front Office Operations, including check-in/check-out procedures and guest inquiries, securing efficient service flow and consistent brand-aligned hospitality standards.

Optimized guest experience by coordinating effectively with housekeeping, engineering, and F&B departments, ensuring timely resolution of guest needs and requests.

Education

Hult International Business School
Dubai, Dubai, United Arab Emirates

MSc International Business

Tourism & Hospitality Management | Luxury Brand Management

Courses

Analyzing Business Process

Digital Marketing

International Negotiation

ITM Institute of Hotel Management
Mumbai, India, India

Bachelor of Arts in International Hospitality and Tourism Management

Hospitality Operations Management | New Enterprise Creation

Courses

People Planet Profit

Organizational Behaviour

Strategic Leadership

Awards

Sustainability Business Challenge Award

Awarded By

Media One Hotel, Dubai

Collaborated on a sustainability project to optimize energy usage using smart sensors, proposing a system to adjust lighting based on daylight and occupancy. The well-received proposal was marked for future implementation by the hotel's General Manager, recognizing its significant potential impact.

Certificates

Managing Organization

Issued By

Undisclosed

International Business Environment

Issued By

Undisclosed

Work Smarter with Microsoft Excel

Issued By

Undisclosed

Skills

Business & Strategy

Business Strategy, Brand Management, Market Research & Analysis, Strategic Presentations, International Business Acumen, Strategic Leadership, Entrepreneurial Thinking, Business-Case Development.

Operations & Management

Operational Efficiency, Project Management, Inventory & Stock Management, Hospitality Operations Management, Process Optimization, Client-Management Frameworks, User Journey Mapping, Process Redesign.

Data & Analytics

Data-Driven Decision Making, Financial ROI Modeling.

Collaboration & Leadership

Cross-Functional Leadership, Stakeholder Engagement, Team Collaboration, Cross-Functional Team Coordination, Interdepartmental Communication, Customer Relationship Management, Multicultural Environments.

Sustainability & Compliance

Sustainability Consulting, HACCP & Food Safety Compliance, ESG Compliance.

Tools & Technologies

Microsoft Excel, Microsoft Office Tools.

Projects

Operational Efficiency & Sustainability (Media One Hotel)

Summary

Led a comprehensive energy-efficiency audit for Media One Hotel, analyzing lighting and HVAC system performance data to identify inefficiencies and propose a smart-sensor retrofit solution.

Strategic Brand Management (Luxury Brand Assignment)

Summary

Served as an individual consultant to perform a strategic market evaluation for a luxury hospitality brand, conceptualizing and proposing digital transformation initiatives.

Customer Service Improvement (Al Maktoum Airport Challenge)

Summary

Conducted extensive research and analysis of leading service frameworks to formulate a tailored customer service proposal for Al Maktoum Airport.